Automated Quality Management
Centralized quality management for modern CX operations
Achieve 100% interaction coverage across voice and digital channels with AI-driven evaluations, centralized playback, and audit-ready quality controls.
Trusted by Customer Focused Brands
What RADIUS AQM Delivers
Visibility, context, and intelligence to make faster, smarter CX decisions
100% Interaction Coverage
Evaluate every customer interaction, not just a small sample. Voice, chat, email, social, video, and messaging channels are automatically assessed using configurable quality parameters – giving you a complete, unbiased view of agent performance and customer experience across your entire operation.
Vendor-Agnostic by Design
Eliminate dependency on a single recording system. PLAY seamlessly works across diverse recording solutions, consolidating interactions from multiple sources into one unified platform.
Contextual Coaching & Feedback
Turn quality reviews into meaningful coaching. Supervisors can quickly spot gaps, share clear feedback, and help agents improve using real customer interactions and performance context.
AI-Driven Quality Scoring
RADIUS leverages AI to score interactions objectively across tone, sentiment, compliance, resolution effectiveness, and customer effort ensuring consistent and unbiased evaluations.
Frequently Asked Questions
What is RADIUS Auto Quality Management?
RADIUS AQM is an enterprise-grade quality management solution that evaluates 100% of customer interactions across voice, chat, email, social, video, and messaging channels. Unlike traditional QA that relies on random sampling, RADIUS AQM uses AI-driven scoring to deliver complete, unbiased, and consistent quality evaluations at scale.
How is RADIUS AQM different from traditional quality management?
Traditional QA evaluates only 2-3% of interactions, leaving most conversations unreviewed. RADIUS Auto Quality Management automatically scores every single interaction using configurable quality parameters and eliminating sampling bias, reducing manual effort, and giving supervisors a complete picture of agent performance and customer experience.
Is RADIUS AQM compatible with our existing recording system?
Yes. RADIUS AQM is vendor-agnostic by design, seamlessly integrating with your existing call recording platforms and third-party tools without requiring a system overhaul or additional infrastructure investment.
Can we customize the quality evaluation parameters?
Absolutely. RADIUS Auto Quality Management allows you to configure scoring parameters, evaluation forms, and quality benchmarks to align with your specific business needs, compliance requirements, and CX standards, giving you full control over what good quality looks like for your organization.
How does RADIUS AQM help with compliance management?
RADIUS Auto Quality Management continuously monitors interactions for regulatory compliance, flagging violations and risk behaviors in real time. This ensures your contact center stays within regulatory boundaries while reducing the risk of penalties, escalations, and reputational damage.
How is RADIUS AQM priced?
We offer flexible pricing tailored to your organization’s size and requirements. Talk to our sales team today to get a personalized quote and find the right plan for your business.
