Automated Quality Management
Centralized Quality Management
for Modern CX Operations
Achieve 100% interaction coverage across voice and digital channels with AI-driven evaluations, centralized playback, and audit-ready quality controls.
Trusted by Customer Focused Brands
What RADIUS AQM Delivers
100% Interaction Coverage
Evaluate every customer interaction, not just a small sample. Voice, chat, email, social, video, and messaging channels are automatically assessed using configurable quality parameters.
AI-Driven Quality Scoring
RADIUS leverage AI to score interactions objectively across tone, sentiment, compliance, resolution effectiveness, and customer effort—ensuring consistent and unbiased evaluations.
Contextual Coaching & Feedback
Turn quality reviews into meaningful coaching. Supervisors can quickly spot gaps, share clear feedback, and help agents improve using real customer interactions and performance context.
Vendor-Agnostic by Design
Eliminate dependency on a single recording system. PLAY seamlessly works across diverse recording solutions, consolidating interactions from multiple sources into one unified platform.
