Platform | AI Assist
Real-time intelligence that empowers agent during every interactions
AI Assist surfaces the right information instantly and eliminates cognitive load enabling agents to resolve faster, accurately, and deliver consistent quality.
World’s Top Brand Trust RADIUS
What AI-Assist Does
Real-time Conversation Analysis
Continuously understands context, intent, and history as dialogue unfolds, keeping agents informed throughout interaction.
Instant Knowledge Access
Surfaces relevant knowledge articles and contextual data automatically without manual searching.
Intelligent Agent Guidance
Provides live recommendations, prompts, and next-best-action insights to help agents respond accurately and confidently.
Language & Communication Support
Real-time translation and language assistance enable agents to serve global customers without friction.
Consistency at Scale
AI Assist helps standardize responses and actions, ensuring consistent CX delivery across agents and teams.
Business Impact
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Faster response and resolution times
Reduced agent effort and fatigue
Improved interaction quality
Higher customer satisfaction scores
Better agent productivity and retention
Reduced errors and reworks
Most Asked Questions
What is a Cloud Contact Center?
Cloud contact centers serve as a centralized hub, unifying customer interactions across diverse communication channels without having to build out and maintain an on-premise footprint. Contact centers enhance customer communications, providing features like interactive voice response (IVR), and advanced analytics to optimize engagement.
Why Cloud Contact Center is Right For my Business?
Cloud contact center solutions improve customer experiences with omnichannel engagement, optimized calls, and agent management. They enhance security compliance and boost agent performance.
What is Workforce Management?
Workforce management involves strategies and technologies for maximizing employee productivity. In a contact center, it ensures scheduling the appropriate number of skilled agents at the right times.
What are the benefits of Multitenant Solution?
Multi-tenant contact center solution allows multiple organizations to share contact center infrastructure while maintaining data separation and individual configurations. It offers cost efficiency, scalability, rapid deployment, centralized management, resource optimization, security, high availability, integration, and collaborative opportunities. This approach streamlines operations, reduces costs, and enhances overall efficiency in managing customer interactions.
