Purpose-built AI Platform
FORCE AI
Force AI delivers enterprise-grade GenAI solutions without vendor lock-in. Use any LLM,
deploy anywhere, and transform customer conversations into intelligent outcomes all in your terms.
Purpose-built AI Platform for CX
Omnichannel Listener
Contextual Memory
Intelligent Intent Routing
LLM Agnostic Gateway
Cloud models (GPT, Claude, Gemini)
On-prem models (Llama 3, Mistral)
FORCE AI
Cognitive Hub
Compliance Guardrails/
Enterprise Safety Net
Auto Resolution System
Knowledge Retrieval (RAG)
LLM Agnostic Gateway (No Vendor Lock-in)
Choose the right "brain" for the right task. Effortlessly switch between leading cloud models like GPT, Claude, and Gemini, or run private open-source models like Llama and Mistral on-premise.
Intelligent Enterprise Cognitive Hub
The central orchestration hub that understands intent, manages contextual memory, and routes interactions based on real-time cost and performance goals.
Knowledge Retrieval With RAG Engine
Eliminate hallucinations by grounding every AI response in your own enterprise data. The RAG engine connects to your private manuals and databases to deliver factual “ground truth”.
System Action Engine
Move beyond conversation to real-world execution. Force AI is a System Action Engine that triggers automated API workflows to instantly update CRMs, fulfill complex service requests, and manage back-office tasks without human intervention.
Enterprise Safety Net (Compliance Guardrails)
Deploy with confidence using real-time PII masking and automated auditing to ensure every interaction meets global regulatory standards.
Power Your Customer Experience
Force AI powers customer experience without the vendor handcuffs
Model Agnostic:
Choose the best AI model for each task without platform constraints
Enterprise Security:
SOC 2, GDPR, and ISO 27001 compliant with complete data governance
Flexible Deployment:
On-premises, cloud, or hybrid; deploy where your data needs to live
Omnichannel Integration:
Unified experience across voice, chat, email, social media, and video
Cost Optimized:
Optimize AI costs by selecting the right model for each use case
Real-Time Analytics:
AI-powered sentiment analysis and emotion detection across all channels
Why Leading Enterprises Choose Force AI
While other platforms focus on the interface, Force AI focuses on the infrastructure. We provide the plumbing that allows your business to scale GenAI safely, cost-effectively, and with total control over your intellectual property.
Force AI vs. Other Enterprise AI Platforms
Outperform traditional AI platforms across deployment flexibility, compliance, and cost control
| Feature | FORCE AI | Other AI Platforms |
|---|---|---|
|
LLM Flexibility |
 Model switch anytime |
Single vendor |
|
Deployment Options |
|
Primarily cloud |
|
CCaaS Integration |
|
Varies by platform |
|
Cost Optimization |
|
Fixed Pricing |
|
Compliance Control |
|
Partial data sovereignty |
|
Future Proof |
|
Locked-in to vendor roadmap |
Frequently Asked Questions
What is FORCE AI by RADIUS?
Force AI is RADIUS’s enterprise-grade Generative AI solution designed specifically for Contact Center as a Service (CCaaS) platforms. It transforms customer conversations, operational data, and business processes into intelligent, actionable outcomes without locking you into a single AI vendor. In a world where AI technology evolves monthly, Force AI ensures you’re never stuck with yesterday’s technology at tomorrow’s prices.
What problem does FORCE AI solve?
Most enterprise AI solutions force you to commit to one AI provider whether it’s OpenAI, Google, or Anthropic. This creates several critical challenges:
- Vendor Lock-In: You’re stuck with one company’s pricing, capabilities, and limitations
- Rising Costs: No ability to optimize costs by choosing different models for different tasks
- Limited Flexibility: Can’t adapt as the AI landscape evolves
- Strategic Risk: Your entire AI infrastructure depends on one vendor’s roadmap
Force AI eliminates these problems entirely
What makes FORCE AI different?
Force AI eliminates vendor lock-in through its model-agnostic architecture, use any LLM you choose (OpenAI, Anthropic, Google, or open-source models) and switch between them without rebuilding your system. This lets you optimize costs, select the best model for each use case, and adapt as AI evolves. Force AI is purpose-built for enterprises with SOC 2, GDPR, and ISO 27001 compliance, complete data sovereignty, and comprehensive audit trails. Deploy on cloud for speed, on-premises for complete control, or hybrid for both. You get cutting-edge AI intelligence, vendor freedom, enterprise security, and deployment flexibility—without compromise.
