DiGON CRM Connector
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Omnichannel CRM Connector
Digital Channels in CRM Connector
Extend CRM connector capabilities beyond voice to include chat, email, social, and SMS. Agents get a complete omnichannel interaction view without ever leaving the CRM interface.
Screen Pop
Automatically surface the full customer profile on the agent's screen the instant an interaction connects including account details, interaction history ,and open cases so the agent is fully briefed before the conversation begins.
Auto Ticket Creation
Automatically generate a CRM ticket for every new interaction; ensuring consistent tracking, complete case history, and zero manual data entry errors.
Interaction Disposition
Choose interaction outcomes, wrap codes, and disposition notes directly back into the CRM record from the agent console; keeping every system in sync without duplication.
Real-Time Translation
Translate customer messages into the agent's preferred language in real time within the CRM interface by removing language barriers without switching tools or losing conversation context.
Available Connectors
Pre-built connectors for Salesforce, SAP C4C, Microsoft Dynamics, Zendesk, Zoho, Freshdesk, and ServiceNow taht is ready to deploy with minimal configuration and no custom development required.
Click-to-Call
Initiate outbound calls directly from any CRM record with a single click by eliminating manual dialing and reducing time to connect on every outbound interaction.
Unified CTI-CRM Window
Manage telephony controls and customer CRM records side by side in a single window without toggling between platforms during live interactions.
AI Sentiment
Surface live AI sentiment scores directly within the CRM connector view– giving agents and supervisors real time emotional context alongside customer account data.
Zero Context Switching
Keep agents focused in a single workspace where CRM data, interaction controls, AI assistance, and customer history coexist; eliminating the productivity loss of switching between applications.
Bi-Directional Data Sync
Real-Time Data Push from CRM to RADIUS
Push customer records, account updates, and case data from your CRM into RADIUS in real time. Agents always work from the most current information available at the point of every interaction.
Auto Case Update
Automatically update existing CRM cases with new interaction data, dispositions, and notes after each contact. Records stay accurate across every touchpoint without any manual case maintenance.
Activity Logging
Log every agent action, interaction event, and system activity automatically to the CRM. Every user and system action is captured creating a complete and searchable audit trail without relying on manual entry.
Real-Time Call & Interaction Logs Pushed to CRM
Automatically write call records, chat transcripts, and interaction outcomes back to the CRM as they happen. CRM data stays complete and current without any manual logging effort from agents
Call Disposition Sync
Sync interaction disposition codes and outcomes from RADIUS directly to the corresponding CRM record. A consistent and auditable activity trail is maintained across both platforms at all times.
Campaign + Support Sync
Synchronize outbound campaign activity and inbound support interactions between RADIUS and your CRM. Sales and service teams get a unified view of every customer touchpoint in one place.
