Omnichannel CSAT Survey

Measure customer satisfaction understand experience. Drive business action.

Capture customer feedback in real-time across voice, email, chat, SMS, and social media with RADIUS's intelligent omnichannel CSAT surveys.

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The CSAT Intelligence Loop

Structured approach to measuring, analyzing, and improving experience at scale

Listen

Learn

Lead

Surveys Live in Minutes

Launch omnichannel CSAT surveys in minutes across voice, chat, email, messaging, and social channels. RADIUS makes it easy to start with proven templates or create custom questions aligned to your business goals. Surveys are automatically triggered at key interaction moments after a call ends, when a chat closes, an email is resolved, or a social conversation concludes, so feedback is captured immediately. With full control over branding, timing, channel, and frequency, teams can collect feedback without interrupting the customer journey.

Turn Feedback into Insight

As responses come in, all customer feedback is consolidated into a single window. Satisfaction data is automatically organized by channel, agent, team, and time period, making it easy to see what’s working and where experience gaps are emerging. Dashboards surface trends as they develop, text analysis adds context behind the scores, and alerts flag sudden drops.

Turn Insight into Action

With clear, connected insights, CX leaders can move from observation to action. Feedback is linked directly to interactions, enabling targeted agent coaching and faster recovery for dissatisfied customers. Teams can rebalance resources, recognize top performers, and address issues early turning CSAT from a metric into a foundation for proactive decisions and continuous improvement.

Everything You Need to Measure Satisfaction

One platform to collect, analyze, and act on customer feedback - across every channel and every interaction

Custom Branding

Match surveys to your company’s look and feel

Multilingual Customer Engagement

Survey customers in their preferred language

Integration Ready

Connect RADIUS to your CRM, helpdesk, and BI tools so CSAT data flows throughout your organization.

Ready-to-Use Survey Templates

Pre-built survey templates designed for common CX use cases, or tailor them to match your specific business needs.

Unified Multi-Source Analysis

Consolidates feedback from surveys, chats, support tickets, and reviews into one dashboard.

Omnichannel Feedback Collection

Capture customer feedback across voice, chat, email, messaging, social, in-app surveys.

AI Summaries & Predictive Insights

Summarizes trends and forecasts NPS or churn shifts, highlighting areas that need attention.

Role-Based Access Management

Control access with role-based permissions, ensuring the right teams see the right data.

Sentiment & Intent Detection

Analyzes tone, emotion, and urgency at a sentence level to uncover what truly drives satisfaction or churn.

CX Metrics Tracking

Measure key experience metrics including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) from a single platform.

Feedback-Driven CX Works

0 X

higher response rates with immediate surveys

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faster issue resolution with real-time alerts

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Up to 25% churn reduction with closed-loop feedback

Frequently Asked Questions

What is Customer Feedback Survey?

Customer feedback surveys are structured questionnaires used to capture customer opinions about products, services, or interactions. The insights gathered help organizations identify gaps, improve service quality, and build stronger customer relationships.

Which channels does RADIUS support for CSAT surveys?

RADIUS supports CSAT surveys across voice and IVR, live chat, email, SMS and messaging apps, social channels, in-app and web experiences, allowing feedback to be captured wherever customers engage.

How quickly can I set up and launch surveys?

Surveys can be created and launched in minutes using pre-built templates or custom configurations. Timing, channels, and branding can be configured without complex setup.

Is multilingual and global survey delivery supported?

Absolutely. Surveys can be delivered in multiple languages, allowing customers to respond in their preferred language for a more inclusive and personalized experience.

Can we customize the questions we ask?

Absolutely. Use standard CSAT scales (1-5 satisfaction ratings), add NPS or CES questions, create multiple choice options, or include open-ended text fields. Full flexibility to ask what matters to your business.

How do you prevent survey overload?

Set limits on survey frequency per customer, exclude certain segments, and control which channels take priority to maintain quality

Ready to take customer
experience to the next level?

Listen better. Improve faster. Retain more.