SAP C4C
RADIUS connector
for SAP C4C
Elevate service delivery with RADIUS and SAP C4C integration
Benefits of
CRM Connector for SAP C4C
Unified Interactions
Inside SAP C4C
Manage voice and digital interactions directly within SAP C4C without switching applications. Intelligent routing connects customers to the most qualified agent, while all interaction data is instantly accessible alongside service tickets.
AI-Driven
Service Experience
Apply real-time AI capabilities – including sentiment analysis, live transcription, and interaction intelligence to every conversation within SAP C4C, helping agents understand customer intent faster and respond with accuracy and confidence.
Automated Ticket
& Interaction Sync
Calls, transcripts, recordings, dispositions, and interaction outcomes are automatically captured and linked to SAP C4C service tickets and customer records, eliminating manual data entry and ensuring complete, accurate CRM records at all times.
Process-Aligned
Interaction Handling
Route and manage interactions based on SAP C4C service workflows, business rules, and case priorities. Ensure every customer conversation aligns with your existing service processes not around them.
Integrates directly with SAP C4C to bring voice and digital interactions together — keeping service teams fully aligned and every customer conversation in context.
Frequently Asked Questions
What is SAP C4C CTI integration?
SAP C4C CTI integration connects telephony and digital interaction systems with SAP Customer for Customer (C4C), enabling service teams to manage voice and digital conversations directly within SAP C4C; alongside service tickets, accounts, and customer records, all without switching applications.
Are interactions automatically logged in SAP C4C?
Yes. RADIUS automatically logs all interaction details; including calls, transcripts, recordings, dispositions, and outcomes – directly into SAP C4C records and service tickets, eliminating manual updates and ensuring data accuracy across your entire service operation.
How is data synchronised between RADIUS and SAP C4C?
RADIUS uses real-time, bi-directional synchronisation to ensure all interaction data is accurately captured in SAP C4C without manual input. Every service ticket and customer record stays up to date from the moment an interaction begins to the moment it is resolved.
