Microsoft Dynamics
RADIUS connector
for Microsoft Dynamics
Optimize operations with RADIUS Microsoft Dynamics 365 connector
Unify Interactions and
Business Data Inside Microsoft Dynamics
Conversation-Centric
CRM Experience
Interaction Intelligence
Inside Dynamics
Apply real-time AI to conversations within Microsoft Dynamics delivering transcription, sentiment signals, and interaction insights that help teams understand intent faster and take informed action directly from CRM records.
Process-Driven
Interaction Handling
Manage interactions based on business processes, campaigns, and stages, ensuring conversations align with business workflows rather than isolated contact center logic.
CRM-Driven
Interaction Control
Operate voice and digital interactions based on Dynamics business rules and workflows. Routing logic, interaction handling, and supervision align with how your teams already work in Dynamics with all interaction handling capabilities within CRM.
Interaction Traceability
& Audit Readiness
Maintain a complete, traceable record of conversations linked to Dynamics records, supporting audits, compliance, and internal reviews.
Works within Microsoft Dynamics to bring voice and digital interactions together, supporting efficient, process-driven customer engagement
Frequently Asked Questions
What is Microsoft Dynamics CTI integration?
RADIUS CTI integration for Microsoft Dynamics connects voice and digital interactions with Dynamics CRM, allowing teams to manage conversations directly within accounts, contacts, leads, opportunities, and cases.
Does RADIUS support omnichannel routing within Microsoft Dynamics 365?
Yes. RADIUS delivers intelligent omnichannel routing directly within Microsoft Dynamics 365, using agent skills, availability, and Dynamics business rules to match every interaction to the right team member. Voice, chat, email, and digital interactions are routed and handled without agents ever leaving the Dynamics environment — keeping workflows unified and context intact.
How are interactions linked to Dynamics records?
Interactions are automatically associated with relevant Dynamics entities such as accounts, contacts, leads, opportunities, or cases, ensuring conversations are captured in the correct business context.
How is data synchronized between RADIUS and Dynamics?
RADIUS uses real-time, bi-directional synchronization to ensure interaction data is accurately captured in Microsoft Dynamics without manual updates.
Is the Microsoft Dynamics connector secure and enterprise-ready?
Yes. RADIUS follows enterprise-grade security practices and supports role-based access controls suitable for large-scale and regulated environments.
