Identity-Protected Calling

Let customers and field personnel talk without sharing personal numbers

RADIUS enables secure, time-bound communication between customers and representatives that keeping conversations private, trackable, and tied to the customer journey without exposing personal numbers.

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How it works

Four steps to secure, private communication across your entire operation

Interaction assigned & virtual number generated

A task, order, appointment, or service request is created in your system. RADIUS automatically provisions a temporary virtual number for that specific interaction. Both parties are connected through this secure number, and calls can be initiated via standard dialing or through your web or mobile application.
Both parties receive a masked number

The customer and your representative both receive the same virtual number to use for communication. This number masks and hides both real phone numbers from each other.
Calls are bridged without numbers revealed

When either party initiates contact, RADIUS bridges both ends of the call together, allowing both parties to communicate with carrier-grade call audio. All conversations are recorded and linked to the interaction record.
Number expires automatically

Once the task is complete or the configured time window ends, the virtual number is automatically deactivated and stops routing calls. No manual cleanup required.

Core Capabilities

Everything you need for secure, compliant, and intelligent number masking at enterprise scale.

Temporary virtual number

Generate unique proxy numbers on-demand for each customer interaction. Numbers are created instantly when needed and automatically deactivated when the job is complete.

Time-bound communication window

Set precise validity periods for each virtual number-hours, days, or weeks. Once expired, the number stops routing, preventing unwanted future contact.

Call recording & monitoring

Automatically record all conversations be it call or chat for quality assurance, training, and dispute resolution.

CRM / Ticket linkage

All calls and messages sync automatically to your CRM, ticketing system, or order records. View complete conversation context without switching platforms.

Configurable access rules

Set precise rules for who can initiate calls, when communication is allowed, and under what conditions. Configure permissions based on ticket status, business hours, employee role, or custom triggers.

Automatic number expiry

Virtual numbers automatically expire based on preset rules—when a ticket closes, after a set duration, or on a specific date without manual cleanup.

Voice & messaging support

Support voice calls and text messaging through a single virtual number. Both parties can communicate freely via their preferred channel without revealing personal contact details.

Audit & compliance logs

Maintain complete records of all communication attempts, successful connections, and number lifecycle events. Meet regulatory requirements with detailed audit trails.

Built for Interaction-Driven Businesses

Works across industries where customers must communicate with a specific person

Benefits of Phone Number Masking

Privacy, performance, and peace of mind built into every call.

Privacy First

Zero Friction

Enterprise-Grade Security

Seamless Integration

Intelligent Analytics

Cost Savings

Frequently Asked Questions

What is RADIUS number masking solution?

RADIUS phone number masking (also known as call masking) is a privacy solution used by businesses to safeguard their customers’ identity and privacy. Number masking also allows companies to choose different virtual phone numbers to display on the recipient’s device.

How does number masking work?

RADIUS enables controlled communication by routing interactions through temporary platform-managed identities instead of personal phone numbers. A unique virtual number is assigned to each service interaction, allowing customers and assigned personnel to connect normally while their real contact details remain hidden. The conversation stays linked to the business process, recorded, and automatically closed once the interaction is complete.

What are the use case of number masking?

Number masking is commonly used in real estate agencies, ride-sharing services, delivery and food delivery companies, peer-to-peer vacation rental platforms, and dating applications, where two parties need to communicate temporarily without sharing personal phone numbers while the platform maintains privacy and control.

Does number masking work for both calls and messages?

Yes. RADIUS supports voice and messaging interactions through the same temporary identity, allowing parties to communicate while keeping personal numbers hidden. This ensures transparency for both parties while keeping all communication within the controlled, auditable environment of the RADIUS platform.

Is customer consent required?

RADIUS operates within the business interaction workflow, and organizations can configure consent messages or notifications as part of their compliance policy.

Your customers deserve privacy.
Business deserves control. Cross Connect delivers both.