Platform | AI Assist
Real-time intelligence that
empowers agents during every interactions
Real-time intelligence that empowers agents during every interactions
AI Assist surfaces the right information instantly and eliminates cognitive load, enabling agents to resolve faster, accurately, and deliver quality
World’s Top Brands Trust RADIUS
What AI-Assist Does
Supercharge every agent interaction with intelligence that thinks, guides, and acts in real time
Real-time Conversation Analysis
Instant Knowledge Access
Intelligent Agent Guidance
Language & Communication Support
Consistency at Scale
Impact of Intelligent Engagement
Reduced average handle time
Faster agent ramp-up
Fewer repeat contacts
AI Assist Works Best Alongside the full RADIUS Platform
Each RADIUS module is designed to work together, creating a seamless, intelligent CX operation end to end
AI Engage
Real-time agent intelligence surfacing the right knowledge, suggested responses, and risk signals during every live interaction.
AI Insight
Behavioral intelligence across every interaction revealing trends, forecasting outcomes, and surfacing the improvements that matter most.
Business Impact
AI-Assist doesn’t just improve agent performance, it transforms the economics of your contact center.
Higher customer satisfaction scores
Frequently Asked Questions
What exactly is RADIUS AI Assist?
RADIUS AI Assist is a real-time agent intelligence layer that sits alongside your agents during live interactions. It automatically surfaces relevant knowledge, suggests responses, detects sentiment, flags risks, and handles post-call documentation. It help agents to focus entirely on delivering empathetic, high-quality resolutions without cognitive overload.
How does AI Assist differ from AI Engage?
AI Engage operates at the front of the customer journey that is handling initial contact, classifying intent, and resolving self-service queries before a human agent is involved. AI Assist operates alongside human agents during live interactions, giving them real-time guidance, knowledge, and suggestions. Together they cover the full interaction lifecycle: AI Engage handles upstream, AI Assist handles the human-assisted layer.
How does the automatic knowledge surfacing work?
AI Assist continuously analyses the conversation and matches it against your connected knowledge base, policy documents, and SOPs in real time. When it detects a relevant topic such as a billing query, a product question, a complaint, it instantly surfaces the top-ranked articles ranked by contextual relevance. Agents never need to leave the interaction or open a separate search tool.
How does AI Assist handle post-call wrap time?
At the end of each interaction, AI Assist automatically generates an accurate call summary, categorizes the outcome, and syncs it directly to your CRM or ticketing system without manual input from the agent. This eliminates the 3–8 minutes of after-call work that typically follows every interaction.
What languages does the real-time translation support?
RADIUS AI Assist supports real-time translation across multiple languages including Arabic, French, Spanish, German, Hindi, Mandarin, Japanese, Portuguese, and many more. Inbound customer messages are translated into the agent’s language instantly, and suggested responses can be translated back for the customer allowing a single team to serve a global customer base without language specialists.
Will AI Assist work for new or less-experienced agents?
Absolutely. In fact, new agents benefit the most. AI Assist acts as a real-time mentor, guiding newer agents through correct processes, flagging compliance requirements, and suggesting responses they can learn from. Customers report that agents assisted by AI Assist reach full productivity 4× faster than those without it.
