Platform | AI Engage
AI-led smarter engagement
from the very first customer touchpoint
AI-led smarter engagement from the very first customer touchpoint
Reduce handle time, eliminate redundant questions, and accelerate time-to-resolution from the moment customers make contact
World’s Top Brands Trust RADIUS
What AI-Engage Does
Drive smarter interactions across channels with AI that understands customer intent, context, and history
Intent Recognition
Conversational Guidance
Contextual Data Capture
Intelligent Self-Service
Smart Escalation Control
AI knows exactly when and how to escalate to a live agent, passing complete context so the handoff is seamless and the customer never repeats themselves.
Impact of Intelligent Engagement
Reduction in average handle time
First contact resolution rate
More self-service resolutions
AI Engage Works Best Alongside the full RADIUS Platform
Each RADIUS Module is designed to work together, Creating a seamless, Intelligent CX operation end to end
AI Assist
Real-time agent intelligence surfacing the right knowledge, suggested responses, and risk signals during every live interaction.
AI Insight
Behavioral intelligence across every interaction revealing trends, forecasting outcomes, and surfacing the improvements that matter most.
Business Impact
Pre-conversation intelligence minimizes friction at entry, shortens handling time, improves first-contact resolution, and ensures agents engage when truly needed.
Fewer escalations and transfers
Shorter handle times
Higher first-contact-resolution
Improved containment rates
Better agent productivity
Seamless customer experiences
Frequently Asked Questions
What is AI Engage?
AI Engage is RADIUS’s AI-powered customer engagement module that automates interactions from the very first touchpoint. It uses intent recognition, contextual data capture, and adaptive conversation flows to reduce handle time, eliminate redundant questions, and accelerate resolution even before a human agent ever needs to get involved.
Which channels does AI Engage support?
AI Engage works across all major customer entry points that is voice, live web chat, WhatsApp, and social messaging. The same AI engine handles intent recognition and conversation guidance consistently across every channel from a single platform.
How does AI Engage help my agents?
By the time a customer reaches a human agent, AI Engage has already identified the issue, captured account details, scored sentiment, and pre-populated a recommended next action. Agents start every conversation fully informed.
Can AI Engage resolve issues without involving an agent at all?
Yes. AI Engage handles routine inquiries that is order tracking, password resets, plan information, appointment scheduling, and FAQs etc. fully autonomously, achieving up to 60% self-service containment. It escalates to a human only when genuinely needed, and does so with complete context transfer.
How accurate is the intent recognition?
RADIUS AI Engage achieves over 92% intent classification accuracy across channels, trained on billions of real CX interactions. It continuously improves with each deployment through feedback loops and model fine-tuning specific to your business domain.
