Get Started with AI-Powered
Enterprise-Grade Contact Center
Starting at $2 per agent.
RADIUS-OIS is priced around what you actually use — no feature tiers, no locked modules. Configure your deployment and get a precise, tailored quote.
Your configuration
Build your setup above
Select options to see your configuration take shape
Infrastructure
Channels
Quality management
Add-ons
A universe of contact centre capability
Explore what's included across every RADIUS-OIS plan grouped by what it helps your team do.
Agent Voice
Full voice capability — one license
Inbound, outbound, blended calling, and IVR-assisted interactions all under a single voice channel license. Available in PureCloud or Hybrid deployment. Base Agent License included — never billed twice.
Agent Digital
All four digital channels. One license.
WebChat, Instant Messaging, Email, and Social — covered under a single Digital license with no per-channel activation fees.
Add-On Channels
Extend any agent's reach
Video, SMS, Webform, and Visit/Appointment add-ons layer on top of any existing agent license.
OnCloud — PureCloud
Zero on-premises footprint
Fully hosted by RADIUS. Fastest path to go-live. Ideal for organisations without existing voice infrastructure or on-premises commitments.
OnCloud — Hybrid
Cloud platform, your voice infrastructure
Core platform cloud-hosted; voice components deployed within your existing on-premises environment. Preserves SIP trunk and PBX investments.
Enterprise OnPrem
Full control. Your environment.
Single Instance or High Availability. HA includes redundancy and automated failover — recommended for contact centres with strict uptime SLA requirements.
Auto Quality Management
The complete QA suite — no module unlock
Evaluation forms, scoring, interaction playback, and transcripts are all included with the Quality Evaluator license and relevant storage. There is no separate QM module to purchase.
Standard retention
All recordings and transcripts stored for up to 4 months from interaction date. Extended retention available beyond that — billed per interaction, per month retained.
Agent & Agentless Storage
Independent storage — sized precisely
Agent interaction storage and agentless (virtual agent) storage are licensed independently and are not interchangeable. License the right type for each interaction source.
Active by default
Every integration ships live. No activation fees.
RADIUS-OIS ships with all standard platform integrations active from day one. No connector marketplace, no per-platform unlocks, no middleware license fees.
CRM Connector
One-time activation. No recurring fee.
Connect RADIUS-OIS to your CRM with a single one-time Connector Adapter per CRM account. No recurring connector license, ever.
Agentless Channels
Scale automation independently
Agentless interactions are priced per concurrent slot — not per named agent. Each slot allows one interaction to run at a time, entirely without human agents.
DND Orchestration
Consent enforcement across every channel
Multi-Channel Consent (DND) Orchestration enforces Do-Not-Disturb preferences across Voice, IM, Email, SMS, and Social simultaneously. Unlimited DND record storage included.
Native AI
AI is part of the platform — not a SKU
AI and automation features built natively into RADIUS-OIS are included in your license. There is no separate AI add-on tier or consumption charge for native platform AI.
Frequently Asked Questions
Do I need separate licenses for each digital channel?
No. A single Digital license covers all four digital channel types — WebChat, Instant Messaging, Email, and Social. All standard IM and social platforms (WhatsApp, Facebook Messenger, Telegram, LINE, Viber, Instagram, LinkedIn, and more) are active by default under that license, with no per-platform fees.
Is Quality Management a separate module I need to purchase?
No. The Auto QM suite — evaluation forms, scoring, playback, and transcripts — is included with the relevant QA storage license and Quality Evaluator user license. There is no separate QM module to unlock. Both are needed for a full QA deployment: storage for the recordings, and the Evaluator license for the person reviewing them.
What is a concurrent slot and how many do I need?
A concurrent slot allows one automated interaction to run at a time. For an outbound blaster, the slot count equals the number of simultaneous calls you want running. For a predictive dialer, multiply your agent count by your pace rate, then subtract the voice channel licenses already held by your agents. For inbound IVR, count active calls plus queued calls. Always size for peak volume — undercounting is the most common agentless quoting error.
Are there recurring fees for CRM connectors?
No. Standard platform integrations are active by default with no recurring connector fee. The CRM Connector Adapter — which enables bidirectional data exchange with Salesforce, Microsoft Dynamics, ServiceNow, and other supported CRMs — is a one-time per-account activation. There is no ongoing middleware or connector license charge.
What happens when new features are released on the roadmap?
Platform enhancements and new capabilities on the RADIUS-OIS roadmap are delivered into your existing license at no additional charge. You will not receive an invoice for features that were on the roadmap at the time of your agreement. New channels or integrations added to the standard platform are available to all licensed customers without a pricing conversation.
Which deployment model is right for my organisation?
PureCloud is the fastest path to go-live and suits organisations without existing voice infrastructure. Hybrid is the best fit if you have active SIP trunks or PBX investments you want to retain. Enterprise OnPrem — either Single Instance or High Availability — is recommended where data sovereignty, full infrastructure control, or strict uptime SLAs are required. HA mode includes redundancy and automated failover.
