Function | Customer Support

The intelligent hub for customer support teams

Customer Support That Moves the Business Forward

RADIUS empowers customer support teams to move from reactive service to strategic experience delivery

True Channel Fluidity: Move customers seamlessly between call, messaging, email, video, and social without losing the thread of the conversation.
360° Context Preservation: Maintain a single, continuous interaction history across all channels and touchpoints. Every agent sees the full customer journey, no matter who handled the previous interaction or which channel was used.
True Omni Routing: Automatically match incoming inquiries to the best-suited agent based on skill set, language proficiency, current workload, and past interaction history. Right issue, right agent, first time.

AI Agent Co-pilot: Surface real-time knowledge base articles, “Next Best Action” recommendations, and live translation during every interaction—guiding agents through complex resolutions with confidence.
Automated ACW: Generative AI instantly summarizes interactions, extracts key insights, and syncs notes, giving agents more time for helping customers.
Integrated Collaboration: Connect agents with back-office experts via embedded Microsoft Teams, allowing for instant consults without putting the customer on hold.
Integrated CRM: Pull customer data from Salesforce, Dynamics 365, Zendesk, or your custom CRM directly into the interaction window. One screen, complete context, zero tab-switching.

Real-Time Sentiment Monitoring: Detect emotional shifts the moment they happen. RADIUS alerts supervisors to frustrated or at-risk customers instantly, enabling proactive intervention before issues escalate.
Live Supervisor Command Center: Get real-time visibility into active interactions, agent performance, and customer sentiment across all channels. Use whisper, barge, or takeover controls to coach in the moment.
Actionable Analytics & Insights: Turn every interaction into intelligence. Identify trends, spot training gaps, and optimize workflows with AI-powered analytics that surface what matters most.

RADIUS doesn’t just sit on top of your stack—it powers it

Five reasons leading support teams choose RADIUS over everything else.

Designed to handle high volumes, global operations, and complex workflows without breaking. RADIUS scales as you grow.

Intuitive interface, minimal clicks, faster onboarding. Reduce burnout, improve retention, deliver better service.

Built with AI embedded into every workflow, not bolted on as an afterthought. Get smarter outcomes without the complexity.

Add channels, integrations, and AI capabilities as your support strategy evolves. No rip-and-replace required.

One unified platform, one conversation thread. No siloed channels, no fragmented customer experiences.

RADIUS helps support teams resolve faster, retain more customers, and deliver experiences that build lasting loyalty